New York Renovator

In October, my darling husband purchased a Tempurpedic mattress set to help alleviate my back pain. I did an initial review (you can read that here), and I wrote an update after a few weeks when the split box springs, or “foundation set” started to squeak like all get-out (you can read that here). (Tempurpedic calls the box spring set a “foundation set” since there are no springs in the “box springs” set, btw.)

I am inspired to write another quick update after reading a comment on my blog:

I was just searching for information about noisy tempurpedic box springs when I found your review. Ours is a king size mattress with a split box spring that groans every time you get on it!
I would like to see what your results are with customer service…

After reading this comment, searching around for others’ experiences, and after my own experiences, I have determined that there is a defect with the split foundation set for the tempurpedic mattress…

Last month, I finally called the furniture store where we purchased our mattress set. I complained about the horrid noises the box springs were making. A customer service guy (sporting what looked to be some very nice north face walking shoes, btw) was sent out to inspect our foundation set and take photos. I was with the representative while he inspected our foundation set. Since the Tempurpedic mattress and  foundation set are brand-new (only a few months old), and since the squeaky noises are all around both split foundation boxes, it was determined by the company that the foundation set was defective. We received our two new split foundation set two weeks later, and they were installed by the furniture company again. I have no complaints with the furniture company (a local business, Joe Tehan’s, out of Rome, NY). They were professional and courteous.

It was GREAT sleeping on a quiet bed once again. But, two weeks later…. the squeaking has begun again. I CAN’T BELIEVE IT! We paid over $1,300 for this mattress set (and that was a discount) and while I LOVE the tempurpedic mattress, I HATE the foundation set. It’s awful. I am going to have to call the furniture company again and have them re-inspect the foundation set.

Apparently, the foundation set is constructed with cheapo plastic strips all around the top perimeter. These strips are adhered (I don’t know if it’s stapled or glued) to a wooden rib construction along the sides. The plastic strips bend and warp with any movement, rubbing against the wooden ribs and causing that horrid squeaking sound. I have a Queen-size split foundation set, my commenter here who I quoted above has a King-size split foundation set. I have no idea if this is a foundation set defect or a split foundation set defect. But I would think that for $1,300, I could get a quality split foundation set.

Anyway, that’s my update. I have a 10-year warranty on our mattress set, so if this has to go on for 10 years, then so be it. I just hate waking up to the horrid squeak everytime one of us rolls a little on the bed, or gets out of bed. Some people have ditched their foundation set and use a flat board, which is a great idea. But we paid for a foundation set, so unless we get our money back, that’s what I’m going with…