WARNING: Rant ahead. If you only like to read happy flowery post, please skip this post and read my others! LOL
You’d think that will ALLLLL the heavy competition steeped against retail (local) stores these days, they’d be willing to bend over backwards to offer quality products and good service. Nope! I have had a very bad week with several of my local retailers, enough to sour me something serious. I do a lot of online shopping, so I guess I am spoiled. The online stores treat me well, offer deals and discounts, and ship the stuff (most of the time) extremely fast. AND they also send the CORRECT products!
We got a new washer this past week. New York State has this great rebate program going on right now (on a first come/first serve basis). Our old washer was 17 years old, and had sprung an oil leak while in the basement. I didn’t want to have oil all over my new kitchen flooring…. and rather then pay an appliance guy to labor over a very old model, we just decided to get a new one. And with the rebate, we got a phenomenal deal! But time is of the essence with these things, ya know? We have to submit the rebate information before the time/money is out.
So we had the washer delivered. Well, KIND OF. They called at SEVEN O’CLOCK IN THE MORNING, said they’d be here at 9am, and showed up at 8am. Then, they delivered the wrong model!!! They delivered the store display model!! It had dents and dings and no manual and NO rebate information.
So I had them send it back. I wanted my new washer. It took them all day to get their act together, and finally arrived at the end of the day (I do wonder if they installed my washer at someone else’s house and had to make a switch before coming to my house… hmm…) …
So they finally delivered the new washer… it was not in the original box… but on a dolly, uh huh…. but it came WITHOUT the manual and warranty and REBATE INFORMATION!
Yeah, you can tell where this is going.
So the delivery guys promised me they would have the information for me first thing in the morning– they’d place it in my mailbox.
OK, so maybe they are busy delivering wrong appliances to everyone and are so very, very busy. I waited til the next morning.
:S Hello, we have to get that rebate info in! And I want my manual!
Well, I called the store, and basically got the run around. The guy in the appliance department said that he had checked the washer before sending it on to the delivery guys, and he had included the manual with the washer, it must be there. And then he said I don’t need any more rebate information, because the store receipt will do. Yadda yadda. He *basically* called me a liar because he said he included the manual with the new washer and I must be wrong…. and *basically* called me dumb because he says I don’t need rebate information when I said I did (he later changed his mind when he remembered that we need the paperwork because they hauled the old washer away).
It’s really a shame. I spent upwards of $5000 at this store this summer, renovating the kitchen. I won’t directly name the store, but they are a national home improvement center that isn’t very High’s in my opinion… :-p I’m sure they must be busy with lots of sales due to the state rebate opportunity, but I would LIKE to have my purchased, proper appliance delivered AND I’d LIKE to have all my paperwork!! What the heck am I paying them so much money for?!?!
I think I love online shopping more and more…