The folks at High Mowing Seeds in Vermont saw my post where I said that I was happy with the organic seeds, but I was not so happy with the shipping packaging. Guess what? They emailed me. I am IMPRESSED. In this day and age when many companies couldn’t care less about customer satisfaction, High Mowing Seeds actually LISTENED to what I said and then they go the second mile to make me happy.
This is what they said:
Someone here at High Mowing came across your recent blog post and brought it to my attention. First of all, thanks for your seed order and for making the commitment to supporting an independently-owned, 100% organic seed company! Second of all, I’m really sorry that you weren’t satisfied with the shipment of your seeds.
We have two goals in selecting the packaging we use to ship you seeds. One is to make sure the seed is well protected and gets to you intact. The second is to select packaging that has a small environmental footprint. We are proud to say that the packaging we use to mail you your seeds is made from recycled content and is itself completely recyclable. However, from your description, it sounds like our shipping staff may have put a few too many seed packets in the envelope and we didn’t quite meet the first of our shipping goals. Our customers’ satisfaction is important to us, and so I’m happy to offer you free shipping on your next order. [they sent me a promo coupon]
Also, please let me know if any of the packs of seeds were damaged in shipment, and we’d be happy to send you a follow-up item.
Our shipping and handling rates are based on the dollar amount of your order, which is the best way we have of estimating the cost to process and ship an order (assuming the more seed a customer buys, the more the order will cost to processes and ship). Unfortunately, this can get skewed when a customer buys more high-value seed, which increases the dollar amount of an order without necessarily increasing the shipment weight. This is partly what happened in your case, with some of the larger packet sizes that you ordered. We’re always rethinking how we do things, so I’m happy to be reminded of this issue to see if it’s something we can improve upon.
I hope that some of this helps to improve your experience with High Mowing Organic Seeds. I think you’ll find our seeds to be of great quality. Happy planting and hope you have an abundant season!
I am honored. Really. First, that this company checks up on and CARES about their reputation. Second, that they are reaching out to me this way.
I haven’t tried any of the seeds yet (it snowed yesterday!), but I will be planting them either this week or the next. If the seeds are anything like the customer service, I think my garden will be beautiful.
Check out highmowingseeds.com. So far, the company TOTALLY ROCKS.