This is a continuing saga… you can read my first review of our TempurPedic mattress and foundation set here, and then the problem with the horribly squeaky foundation here, and then the story about getting the replacement here.
Whew! This entire story is almost a year old ! OK… To backtrack: In October 2008, we paid over $1000 for a TempurPedic queen-size mattress and foundation set, to help my back (herniated disks). The mattress has been WONDERFUL for my back. But in January 2009, the foundation started to squeak. REALLY LOUDLY. I mean, fingernails on chalkboard kind of noise here. I procrastinated for a few months, but finally called the furniture store and got a replacement foundation set in April 2009. In May– two weeks later- the squeaking started up AGAIN! Since writing about this issue on this blog, I’ve received dozens of similar complaints by other TempurPedic customers. The mattress is really great, but the foundation STINKS.
So today, after procrastinating a few weeks, I called the corporate office of TempurPedic in Lexington, Kentucky. The number is 800-821-6621. The lady I spoke with was exceptionally courteous and helpful. After explaining my situation, she said that TempurPedic has recently come out with a new and improved foundation set design, and they will be happy to replace my foundation, free of charge, according to my warranty terms. I had to write a letter including my name, address, phone number, and state the reason for my claim. I also had to make a copy of my sales receipt, and send it to the Lexington office. From there, it may take 2-4 weeks to process the warranty… but they will call me when they have processed it and within 24-48 hours after that, I should be getting my new foundation set, free of charge.
This was good news! I quickly typed up the letter to go out into today’s mail. I will post an update here when I get one.
Doing some research on the web, I see that a lot of people have problems with the squeaky foundation set. Many of them have requested exchanges for new ones, only to experience (as I did) that the noise returns within a few weeks. I am convinced that this issue is caused by a defect in the design of the foundation. Problem is, I’m stuck with using the TempurPedic foundation– if I build my own flat bed (which I have been very tempted to do), then I void my warranty on the mattress. I don’t want to do that. I’m really hoping that this “new and improved” foundation is the solution for our woes.
So that’s my update. I hope this is helpful to you! I’ll have more news when I get it.