More on the Tempurpedic Mattress and Box Spring

May 9, 2009

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In October, my darling husband purchased a Tempurpedic mattress set to help alleviate my back pain. I did an initial review (you can read that here), and I wrote an update after a few weeks when the split box springs, or “foundation set” started to squeak like all get-out (you can read that here). (Tempurpedic calls the box spring set a “foundation set” since there are no springs in the “box springs” set, btw.)

Mattress Layers

I am inspired to write another quick update after reading a comment on my blog:

I was just searching for information about noisy tempurpedic box springs when I found your review. Ours is a king size mattress with a split box spring that groans every time you get on it!
I would like to see what your results are with customer service…

After reading this comment, searching around for others’ experiences, and after my own experiences, I have determined that there is a defect with the split foundation set for the tempurpedic mattress…

Split Foundation

Last month, I finally called the furniture store where we purchased our mattress set. I complained about the horrid noises the box springs were making. A customer service guy (sporting what looked to be some very nice north face walking shoes, btw) was sent out to inspect our foundation set and take photos. I was with the representative while he inspected our foundation set. Since the Tempurpedic mattress and  foundation set are brand-new (only a few months old), and since the squeaky noises are all around both split foundation boxes, it was determined by the company that the foundation set was defective. We received our two new split foundation set two weeks later, and they were installed by the furniture company again. I have no complaints with the furniture company (a local business, Joe Tehan’s, out of Rome, NY). They were professional and courteous.

It was GREAT sleeping on a quiet bed once again. But, two weeks later…. the squeaking has begun again. I CAN’T BELIEVE IT! We paid over $1,300 for this mattress set (and that was a discount) and while I LOVE the tempurpedic mattress, I HATE the foundation set. It’s awful. I am going to have to call the furniture company again and have them re-inspect the foundation set.

Apparently, the foundation set is constructed with cheapo plastic strips all around the top perimeter. These strips are adhered (I don’t know if it’s stapled or glued) to a wooden rib construction along the sides. The plastic strips bend and warp with any movement, rubbing against the wooden ribs and causing that horrid squeaking sound. I have a Queen-size split foundation set, my commenter here who I quoted above has a King-size split foundation set. I have no idea if this is a foundation set defect or a split foundation set defect. But I would think that for $1,300, I could get a quality split foundation set.

Anyway, that’s my update. I have a 10-year warranty on our mattress set, so if this has to go on for 10 years, then so be it. I just hate waking up to the horrid squeak everytime one of us rolls a little on the bed, or gets out of bed. Some people have ditched their foundation set and use a flat board, which is a great idea. But we paid for a foundation set, so unless we get our money back, that’s what I’m going with…

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13 Responses to “More on the Tempurpedic Mattress and Box Spring”

  1. Lynne Says:

    You said you have a queen size and it’s a split foundation? I bought my daughter the queen size Tempurpedic mattress set over 3 years ago and hers came with a single piece foundation. We’ve never had any problem with either the top mattress or the bottom foundation. I know that for most king size mattresses the foundations are split, but it seems unusual, at least to me, for a queen size to be split. Is there a purpose to having it split or could they switch yours to a single foundation and maybe that would stop the noise? (sorry to run on!)

  2. akaGaGa Says:

    Thanks for posting this. We’re going to be mattress shopping, and you know I have back problems, too. Right now we have a very old hard, lumpy mattress that sags in the middle so I sleep on a slant. Not comfy. We did get a memory foam 2″ pad for our pop-up camper that we’re using on the bed. It does help soften things up, but I can attest to the heat problem. I almost always wake up from my soundest sleep, flinging blankets in all directions ’cause I can’t stand it.

    I don’t know what we’ll wind up getting, but I read a suggestions that we’re going to follow. They said that when you go shopping, take your pillows, wear slip-on shoes, and really test them out until you find one you both like. I think that’s a good plan.

  3. Mrs. Mecomber Says:

    Hi, Lynne. I wish I could have the full-size queen foundation. But you see, my house is very old, and therefore does not meet modern standards for things like stairwell height. We cannot get a queen-sized anything up (or down) the stairs. The only way to extend our bed is to have a split foundation.

    akaGaGa– the memory foam does get rather warm. I have yet to experience a humid NY summer with it… and I like my room cool when I sleep.. so we’ll see. But the bed has done wonders for my back pain.

  4. Anne Says:

    I admire your determination to keep ‘bugging’ the customer service – I’m sure many people in your shoes would’ve already given up and just either got used to the faulty mattress/foundation set or threw it away and got a new one.

  5. Keith Says:

    Are you sure that you got a true Tempurpedic? Judging by the pictures, that doesn’t look like any model of Tempurpedic I have seen. Also, the boxes don’t look like the standard boxes that come with a Tempurpedic.

  6. CRAIG Says:

    I have a queen with split box spring and im on my 3 box spring set now! Just keep calling and have it replaced.. If you have a tempurpedic it has a 20 yr warranty..

  7. Emma Says:

    We have a king bed, split foundation with one side adjustable, which works well. My husbands side is a regular foundation. We are currently on our third replacement for the foundation and this one is creaking wildly each time he gets up during the night. It is loud enough to awaken me. I believe the company knows they have a defective product. I only hope they will change ours once again.

  8. John Says:

    I spoke to Tempurpedic customer service and I was told that there box springs – foundations have been modified in October of 2009 because of squeaks and groaning. I would ask for a new one.

  9. Lindsey Says:

    omg I am SOOOOOOOOO glad I’m not the only one going through this…..I am on my 2nd set of foundations and they STILL SQUEEK. It takes the joy out of a nice mattress when all I hear when my husband or I move is squeeking!!!!!! I can’t stand it!!!!!! Please e mail me if you get some kind of solution

  10. James & Christine Rossney Says:

    anyone experiencing horizontal fold and slight indentations on their tempurpedic. Mine 2.5 yrs old. No inspector, just paperwork and photos to be sent to tempurpedic. I feel a war coming on….Mattress Firm directed me to Tempurpedic. Something not right here. anyone with same experience?

    c/r

  11. Brad Says:

    Good news is there are no springs. Research reports in late 2010 are saying that the springs you are laying on all night are main reason Americans have such high incidence of breast cancer. Due to the springs acting as unintentional radio/tv/cell phone etc. antennas and concentrating an intense array of cancer causing signals. Just something I read. Seems logical.

    Thanks for all the info on this blog.

    Brad

  12. Mike Says:

    Our temperpedic box spring / foundation developed an awful creak. Contacted the company told them the issue and provided copy of the receipt. They weren’t fast but eventually they had brand new box springs shipped to us a no cost. Clearly is was an issue with a lot of these. Happy with the customer service in the end.

    • Mrs. Mecomber Says:

      Thank you for all the great advice, folks. Unfortunately, we did not get the Tempupedic foundation set when we got our Tempurpedic mattress. Our foundation set is manufactured by “Sugar.” We are SUPPOSED to have a 10-year warranty on manufacturer defects but the furniture store refuses to keep replacing our foundation twice a year, since it appears that Sugar will not improve their design (to my knowledge). To alleviate the noise and provide more support, we placed a piece of 1/2-inch foam board insulation between the foundation and the mattress. This helps somewhat.