We’ve had our Tempurpedic mattress for several months now. I thought I’d now give the promised update. You can read my first review that has my first impressions of the mattress and box spring set.
We bought the mattress AND the box spring AND a new queen-size frame for this bed. Because I have a herniated disk in my spine that sometimes flares up, the regular old spring-coil mattress was causing more problems than helping them. We bought the Tempurpedic with the hopes that it would improve my back (or, at the very least, not strain it as the spring-coil was straining it).
I’ll shoot straight and clear, first thing: I love the Tempurpedic mattress.
The mattress itself has softened a lot since we purchased it five months ago. It’s still extremely comfortable. It’s also warm and cozy. I’d read online reviews that said the mattress was uncomfortably hot, but I have not found that the case so far. Of course, we haven’t been through a summer with the Tempurpedic yet, and New York winters are MIGHTY chilly. I’m finding that I look forward to going to bed every night, cuddling up in the mattress. It’s so soft and comfortable! Where I used to get sore spots at the pressure points with the spring-coil, I have nothing but comfort with the Tempurpedic.
The bad side of the Temperpedic mattress is the box spring. It’s a DISASTER. We had to get the split box springs, because my stair case ceiling is so low that a regular box spring could never fit through and up to the bedrooms (these old houses, you know). When we first moved to this house, we had to break apart the bedroom window and hoist our spring-coil mattress and box spring up a rope and through the window. No fun. So we got the split box spring, with the saleman’s assurances that this was just as comfortable.
Lie!
This box spring is awful. You can’t roll over without the box spring squeaking and groaning in protest. It is durn-tootin’ NOISY! I mean– if the windows were open, the neighbors standing outside could hear me getting in and out of the bed. It’s a horrid sound, like the sound of very dry wood scratching over each other, very LOUDLY. I just dread moving on the bed. It wakes the kids!
So I am 100% DISSATISFIED with the box spring. It STINKS. We paid a good chunk of change for the set (we could have gone to las vegas for a weekend, it cost that much!). I’m considering using my old box spring from the old spring-coil set (it’s still in our upstairs hallway because we have to either bust it up or break open our window again to get rid of it). The Temperpedic box spring is a rip-off.
So there ya have it. I expect the Tempurpedic mattress to continue to soften a little, with time. That doesn’t bother me, as I like the cushy feel (especially after enduring the hard-as-concrete spring coil mattress for so long). But I’ll never get another box spring like this. It’s awful.
15. January 2009 at 10:27 pm
We bought our daughter’s queen size Tempurpedic mattress & boxspring almost 2 years ago and I doubt she’d ever go to any other kind of bed. The mattress softened considerably once we moved it from Illinois to Texas and the warmer weather was on our side, prior to that, I thought it was a bit hard. I have to say though, I think it’s a fantastic bed. You may want to call the company about the box spring because that just doesn’t sound right at all. Who would want a noisy bed? I’d ask for a replacement. When ours was first delivered it had a very small tear in the fabric and they replaced it. I believe that for the money we paid, it made sense!
16. January 2009 at 1:53 pm
Lynne, I think you’re right. As much as I detest dealing with “customer no service,” I shouldn’t have to tolerate this awful box spring set. I’ll be sure to update my results.
17. January 2009 at 5:49 am
I would try to get it replaced, too. It’s a shame the box spring is ruining your good experience with the mattress. I know of only one person who has a Tempurpedic, and he said “If you can afford it, you must get it!” When we consider how many hours of our days are spent in bed, the cost shouldn’t really matter. It’s just always something I say I’ll do eventually, but never do!
17. January 2009 at 5:43 pm
What we have sounds similar – it’s a pure latex mattress. Great support without being too hard or too soft. and warm and cosy. Perhaps you might find less problems if it was on a slat base instead of the box springs? Just a thought.
17. January 2009 at 6:38 pm
This mattress sounds very soft and comfortable , except for the box springs..it indeed needs to be replaced..
18. January 2009 at 12:16 am
Best wishes with “customer no service!” I hope you can get the box springs replaced.
Enjoyed your review. That mattress is one my beans think about getting from time to time. (But for the expense.)
18. January 2009 at 12:51 pm
I had been wondering about these mattresses- thanks for the honest opinion you gave.
30. March 2009 at 12:46 am
Another option is to order a platform frame from IKEA or elsewhere – since the tempurpedic ‘box spring’ is actually nothing but a hollow wood box to support the mattress – a flat wood platform frame to put the mattress itself on would solve the problem. Since IKEA products usually have to be assembled in pieces as well, you should be able to haul that up the stairs – and possibly – get a refund for your defective split box spring in the process. Good luck!
4. May 2009 at 8:25 pm
I was just searching for information about noisy tempurpedic box springs when I found your review. Ours is a king size mattress with a split box spring that groans every time you get on it!
I would like to see what your results are with customer service…
12. May 2009 at 7:21 pm
We just called customer service at our local retailer and they are sending someone out to investigate the same box spring squeaking problem! We are thinking of also contacting Tempurpedic in Lexington, KY (US Headquarters) depending on what the outcome is with the local guy. The squeaking is unacceptable, we’ve had ours for 1 1/2 yrs and it recently became a problem. And it squeaks all the time not just on Fri. & Sat. nights!!!
We’ll let you know what the results are.
15. May 2009 at 12:11 am
Thanks for the comments! This seems to be a much wider problem than I initially realized. Contacting the main office is a TRERRIFIC idea, and I think I will be doing the same. The squeaking in unacceptable with a mattress set at this cost.
28. May 2009 at 7:38 pm
Wow…I had them replace one of my split boxsprings from our king..after a month it was back to the sqeaks! Really really loud, both sides. It not even really a squeak, its a grown. I’m going to call customer support again.
30. May 2009 at 10:18 pm
My wife and I bought our set a few years back, since I’m a big guy I thought the noise was just because I’m a big guy!The noise is very loud and it is on both side of the bed now! Ours is not split though. I will be reading again to see how this turns out with y’all. Thanks
2. July 2009 at 4:29 am
I was just on the hunt for other with this same issue, the boxes are a train wreck! Wow, what a crazy groan with every move. That glass of wine may not move when your jumping on the bed but the bed will growl at you if you pick that glass up.
I was hoping to hear a success story from someone who has contacted the company about the issue. Anyone??
I called the company and found out the process I need to take just to turn in the complaint so we will see how long that all takes but in the meantime, has anyone gone through the incredibly draining scenario that I foresee (having one or two replaced…months of back and forth with the company…the same problem with every new box spring…etc.)?
I do love the mattress though!!
9. July 2009 at 9:21 pm
Going on two years with a Tempurpedic and experiencing nightmarish groans, creaks, and howls from the foundation. Ours is a queen, non-split. The noise is so loud when you so much as twitch that it wakes up my wife (or me) and our daughter at the other end of the house! I’m calling our mattress store tomorrow for a replacement. Wish me luck! Extremely disappointed with the foundation but otherwise happy with the mattress.
9. July 2009 at 10:52 pm
I am just amazed by the amount of people who have the same problem with this foundation as I do. Even more, I am disgusted that the problem has not been resolved by the company.
I have to call my furniture store for the second time about replacing the foundation. OUTRAGEOUS!
19. July 2009 at 1:39 pm
My fiance and I bought the mattress set and LOVE the mattress! We are both side sleepers and can sleep on one side the whole night with no aching! It is wonderful! The problem is the noise in the base (not a split). My fiance is deaf and had no idea it was a problem. I just emailed the company and am going to call the store we bought it from. The sound wakes me in the middle of the night!
3. August 2009 at 9:04 pm
I have had my Tempurpedic for 4 years now and love it. About a month ago the boxspring started squeaking. I called their customer service number and they told me that they have had complaints and they are replacing it with a newer more heavy duty boxspring. I just got a call today and they are bringing the new one tomorrow. No charge. Customers service was actually great. A friend of mine has 2 in her house and they are replacing both for her also no charge. I suggest calling them. They were really nice to deal with.
4. August 2009 at 4:48 am
I found their customer service to be great. We had a sagging mattress; both the foam and box. After following the warranty instructions, they delivered a new set in about two weeks. I was really impressed.
Unfortunately, I’m looking at this page because now the box spring is sqeaking profusely, which wakes up the baby. I know it’s the box and not the frame because I can produce the noise with gentle pushes directly on the box spring. After reading others experiences I will get this replaced.
Although, I love the foam, I could never recommend tempurpedic to anyone. We’ve just had too may issues.
20. August 2009 at 11:38 am
I have had mine for about 2 years never had a squeeking problem. I did notice sagging and when I went to take pictures of it for warranty I found long tears in the mattress to the right of where I sleep
29. September 2009 at 6:41 pm
We contacted customer service, they were very nice and within a couple weeks had a new box springs. Yeah!!!
However, they have upgraded the box springs and we got the old version. So we expect to be calling them back within the couple years. : (
4. November 2009 at 10:23 am
We have had king size temperpedic for about four years. About two years ago the box started squeaking. The foam mattress used to be nice because my spouse or I could get out of bed without waking the other one. Now it is squeak city. I can put one finger on the edge of the box and squeak, squeak, squeak about every 8 inches along the perimeter of the mid section (where weight goes; 195 lb). My concern with getting a replacement is that we’ll be asking for one every 2 years. My wife and I laugh at the noise because it is so excessive we think we’re in an ‘I Love Lucy’ sitcom. Sometimes we’re just annoyed.
5. November 2009 at 12:15 pm
Ok, just go t me NEW redesigned NON-NOISE-MAKING box spring set for our King. Called customer service, emailed a scan of the receipt and description of the problem and 2 weeks later they were delivered. These are of much better qyaulity they weigh about 3x as much and I was told that they eliminated all noise creating spots from the old design. So far so good, about a week now! ahhhh..
5. November 2009 at 4:27 pm
The company gave us a new base and it is great!!! It looks wonderful and there is no noise! We love it!! They took about a month to get us the new one and they didnt let us know they were working on it. Just one day I got a call that they were going to deliver a new base.
11. November 2009 at 11:28 pm
We have the same problem and have only had the bed for six months. It sqeaks every time we turn over. It’s unbearable. I bought the bed to aid my insomnia And back aches. It’s been a good night sleep until this. What good is a $3000 bed if it’s so damn loud!
12. November 2009 at 3:35 pm
It is really a shame– the mattress itself is just SO wonderful. But the foundation makes the bed set a terrible disgrace. This poor design wrecks the reputation of the company. I heard they have redesigned the foundation…. and we got our THIRD replacement a few months ago from a “no-name” foundation set. It’s not squeaking right now, thank God! But our furniture company won’t give us an exchange for a better-designed set. We have a 10-year warranty, and will just have to keep getting the same exchange, again and again, until the warranty period ends. Then I will built my own foundation set with wood.
28. November 2009 at 10:05 am
I was also able to contact customer service and they are replacing the box spring (foundation as they call it). My mattress is at least 4 years old.
28. November 2009 at 11:41 am
I’m glad to hear that the foundations are being replaced. That shows that the company is trying to resolve the problem.
Our replacement #3 is working so far– no squeaks, and we’ve had them since August!
11. December 2009 at 5:13 am
As promised, the squeaky foundations were replaced. They came within two weeks, no issues. They are definitely more substantial with solid wood top and sides. I think they are slightly shorter in height as the bed is somewhat lower but this is not huge (and I’m short, so “leaping” into bed is definitely a plus!). This replacement was a pleasant experience.
12. December 2009 at 11:55 am
Update to my 11/04/2009 posting…
11/5/2009: I Emailed TemperPedic Customer Service with squeaky problem, scanned 2005 invoice, etc.
11/7/2009: Customer Service Email says 5-7 business days to process claim then 7-21 days to deliver foundation
11/23/2009: Warranty Email says Claim Approved and 7-21 business days to deliver.
12/4/2009: Shipping calls to set up appointment
12/8/2009: Shipping swaps out foundation and metal frame (I already had wood frame so refused metal frame).
Warranty process estimate 5-7 days (Actual 11 business days)
Shipping estimate 7-21 days (Actual ~8 days)
Worst case estimate: 29 days (Actual 19 days)
New foundation has hard top and likely no more chance of squeaks. What more can a company do? I think Tempurpedic did a great job of standing behind their product.
20. December 2009 at 8:44 am
Thanks for the review! Great to know Tempurpedic fixed the foundation problem. It might have happened because your update stirred up others to speak up all around the same time. =)
13. January 2010 at 5:29 am
Here I am -up in the middle of the night again because my third Tempur-pedic foundation in as many months is making noises! The company’s customer service has been excellent but at this point, I just want to have a quiet bedroom. It’s not when I move, it’s just the pressure. If I lie still after I get into bed, it starts popping within about 10-15 minutes. Yes, I’ll call them again but this is ridiculous. The second two have the so-called “newer foundations.” Will be interesting to see what they say about this.
14. January 2010 at 10:24 pm
Ouch, Diana. That’s not good news.
15. January 2010 at 2:23 am
I have a temperpedic boxspring and it does the same thing but we found that the boxspring itself is broken and bows in the middle cousing my mattress to sink in the middle. It to is loud and noisy. We wake the baby sometimes when We get in and out of bed and when we move around it is a nightmare.
We had a simalar problem with a different boxspring and was given this one as a replacement being told that this was going to be better then the one that we had before when we bought our boxspring and mattress set.
Mind you we don’t have a temperpedic mattress.
12. February 2010 at 6:46 pm
We are on our 3rd foundation since we bought our set in Oct. The last 2 have been new versions and they suck! The cross beams are actually came out of one and the latest one is doing it too. We love the mattress but this is just insane
22. April 2010 at 11:46 pm
We also bought a Temperpedic queen size Mattress and box spring and have the same problem. The box spring has a squeaky problem. Sitting, or laying on the bed causes it to squeak. Very disappointed… I guess if we didn’t move until it was time to get up, we might sleep all night, but that’s impossible.
24. April 2010 at 8:07 am
As you can see from my previous replies (and those of others), we called the company and they pleasantly (and without cost to us) replaced the “box spring.” We’ve had the new one (which is much sturdier than the old one) since December and it remains quiet and without problems. I would definitely contact them (you can do this via email thru their website) and have the old one replaced–don’t wait and lose more sleep!!
25. April 2010 at 12:58 pm
First let me say that Tempurpedic’s customer service has been great (with the exception of ‘sorry, the manager doesn’t take phone calls but I’ll leave him a message’). And I would like to make the point that there is no ‘box springs’; it’s a wooden foundation.
-mine did not make noise when moving. As a matter of fact, I couldn’t make it squeak or grown with motion; it was just the pressure of lying in bed (and I am not a heavy person). If I knew it would make noise when turning over, maybe I could pretend it was my grandmother’s old springy frame – LOL!
-after replacing three foundations, I finally called them to say that obviously it is an inherent problem that cannot be fixed and I wanted a refund.
-within two weeks, I had a check for the cost of the foundation only. I’m in the process of finding a new one now. The warranty states that it must be a platform-type so I think IKEA is the best bet.
-the mattress is okay. It is very hot. I am still concerned that as a single person, it will eventually become concave where I sleep (which the salesperson assured me would never happen and that’s why I bought a Tempurpedic) but not much I can do at this point. I try to sleep on different sides of the bed for that reason.
-the store where I purchased it has been no help whatsoever. Their philosopy is that it is a Tempurpedic problem so deal with them which is unfortunate because they are a large company (Sleep Country in the Seattle area).
That’s it for me, just thought I would update you. Good luck, everyone!
19. July 2010 at 9:39 am
Are the boxes actually Box SPRINGS?? or just Boxes with padding? My husband built our double boxes for our king Bella fina for less than $100 i covereh each with a cushy twin mattress cover and this is working great. The TP mattress has to have a SOLID foundation. We tried it first with a sheet of plywood over reg. box springs, not good.
20. July 2010 at 11:31 am
Hi Beverly. These are not box springs. This is a “foundation box.” I have intentions of building my own box– the third replacement set is squeakier than ever. RIDICULOUS! The manufacturer staples thin plastic strips to the wood. In only a few months, the plastic strips begin to warp and pull away from the staples. This causes the squeaking, I believe.
27. August 2010 at 10:19 am
I had a similar problem with the box spring…it constantly creaked, because it didn’t seem properly ‘sized’ to a queen frame. Because it wasn’t long enough to catch the headboard and footboard lip it was never square and thus ALWAYS creaked…even with the slightest movement. I called them just now, and told them I thought, given the quality guarantee, they should send me a new box spring – and also because I became aware that they’re now making the box springs differently. No fuss, no muss…they agreed. Very positive customer service experience….