The Tempurpedic Mattress Update

January 15, 2009

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We’ve had our Tempurpedic mattress for several months now. I thought I’d now give the promised update. You can read my first review that has my first impressions of the mattress and box spring set.

Tempurpedic Top

We bought the mattress AND the box spring AND a new queen-size frame for this bed. Because I have a herniated disk in my spine that sometimes flares up, the regular old spring-coil mattress was causing more problems than helping them. We bought the Tempurpedic with the hopes that it would improve my back (or, at the very least, not strain it as the spring-coil was straining it).

I’ll shoot straight and clear, first thing: I love the Tempurpedic mattress.

The mattress itself has softened a lot since we purchased it five months ago. It’s still extremely comfortable. It’s also warm and cozy. I’d read online reviews that said the mattress was uncomfortably hot, but I have not found that the case so far. Of course, we haven’t been through a summer with the Tempurpedic yet, and New York winters are MIGHTY chilly. I’m finding that I look forward to going to bed every night, cuddling up in the mattress. It’s so soft and comfortable! Where I used to get sore spots at the pressure points with the spring-coil, I have nothing but comfort with the Tempurpedic.

The bad side of the Temperpedic mattress is the box spring. It’s a DISASTER. We had to get the split box springs, because my stair case ceiling is so low that a regular box spring could never fit through and up to the bedrooms (these old houses, you know). When we first moved to this house, we had to break apart the bedroom window and hoist our spring-coil mattress and box spring up a rope and through the window. No fun. So we got the split box spring, with the saleman’s assurances that this was just as comfortable.

Lie!

This box spring is awful. You can’t roll over without the box spring squeaking and groaning in protest. It is durn-tootin’ NOISY! I mean– if the windows were open, the neighbors standing outside could hear me getting in and out of the bed. It’s a horrid sound, like the sound of very dry wood scratching over each other, very LOUDLY. I just dread moving on the bed. It wakes the kids!

Split Foundation

So I am 100% DISSATISFIED with the box spring. It STINKS. We paid a good chunk of change for the set (we could have gone to las vegas for a weekend, it cost that much!). I’m considering using my old box spring from the old spring-coil set (it’s still in our upstairs hallway because we have to either bust it up or break open our window again to get rid of it). The Temperpedic box spring is a rip-off.

So there ya have it. I expect the Tempurpedic mattress to continue to soften a little, with time. That doesn’t bother me, as I like the cushy feel (especially after enduring the hard-as-concrete spring coil mattress for so long). But I’ll never get another box spring like this. It’s awful.

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47 Responses to “The Tempurpedic Mattress Update”

  1. Lynne Says:

    We bought our daughter’s queen size Tempurpedic mattress & boxspring almost 2 years ago and I doubt she’d ever go to any other kind of bed. The mattress softened considerably once we moved it from Illinois to Texas and the warmer weather was on our side, prior to that, I thought it was a bit hard. I have to say though, I think it’s a fantastic bed. You may want to call the company about the box spring because that just doesn’t sound right at all. Who would want a noisy bed? I’d ask for a replacement. When ours was first delivered it had a very small tear in the fabric and they replaced it. I believe that for the money we paid, it made sense!

  2. Mrs. Mecomber Says:

    Lynne, I think you’re right. As much as I detest dealing with “customer no service,” I shouldn’t have to tolerate this awful box spring set. I’ll be sure to update my results.

  3. Kathy Says:

    I would try to get it replaced, too. It’s a shame the box spring is ruining your good experience with the mattress. I know of only one person who has a Tempurpedic, and he said “If you can afford it, you must get it!” When we consider how many hours of our days are spent in bed, the cost shouldn’t really matter. It’s just always something I say I’ll do eventually, but never do!

  4. Jan from BetterSpines Says:

    What we have sounds similar – it’s a pure latex mattress. Great support without being too hard or too soft. and warm and cosy. Perhaps you might find less problems if it was on a slat base instead of the box springs? Just a thought.

  5. Baba Says:

    This mattress sounds very soft and comfortable , except for the box springs..it indeed needs to be replaced..

  6. Lux Says:

    Best wishes with “customer no service!” I hope you can get the box springs replaced.

    Enjoyed your review. That mattress is one my beans think about getting from time to time. (But for the expense.)

  7. Cindy Says:

    I had been wondering about these mattresses- thanks for the honest opinion you gave.

  8. Tim Says:

    Another option is to order a platform frame from IKEA or elsewhere – since the tempurpedic ‘box spring’ is actually nothing but a hollow wood box to support the mattress – a flat wood platform frame to put the mattress itself on would solve the problem. Since IKEA products usually have to be assembled in pieces as well, you should be able to haul that up the stairs – and possibly – get a refund for your defective split box spring in the process. Good luck!

  9. Tamara Says:

    I was just searching for information about noisy tempurpedic box springs when I found your review. Ours is a king size mattress with a split box spring that groans every time you get on it!
    I would like to see what your results are with customer service…

  10. Tom & Debbie Says:

    We just called customer service at our local retailer and they are sending someone out to investigate the same box spring squeaking problem! We are thinking of also contacting Tempurpedic in Lexington, KY (US Headquarters) depending on what the outcome is with the local guy. The squeaking is unacceptable, we’ve had ours for 1 1/2 yrs and it recently became a problem. And it squeaks all the time not just on Fri. & Sat. nights!!!

    We’ll let you know what the results are.

    • Mrs. Mecomber Says:

      Thanks for the comments! This seems to be a much wider problem than I initially realized. Contacting the main office is a TRERRIFIC idea, and I think I will be doing the same. The squeaking in unacceptable with a mattress set at this cost.

  11. Ed Says:

    Wow…I had them replace one of my split boxsprings from our king..after a month it was back to the sqeaks! Really really loud, both sides. It not even really a squeak, its a grown. I’m going to call customer support again.

  12. John Says:

    My wife and I bought our set a few years back, since I’m a big guy I thought the noise was just because I’m a big guy!The noise is very loud and it is on both side of the bed now! Ours is not split though. I will be reading again to see how this turns out with y’all. Thanks

  13. Michael Says:

    I was just on the hunt for other with this same issue, the boxes are a train wreck! Wow, what a crazy groan with every move. That glass of wine may not move when your jumping on the bed but the bed will growl at you if you pick that glass up.

    I was hoping to hear a success story from someone who has contacted the company about the issue. Anyone??

    I called the company and found out the process I need to take just to turn in the complaint so we will see how long that all takes but in the meantime, has anyone gone through the incredibly draining scenario that I foresee (having one or two replaced…months of back and forth with the company…the same problem with every new box spring…etc.)?

    I do love the mattress though!!

  14. Scott Says:

    Going on two years with a Tempurpedic and experiencing nightmarish groans, creaks, and howls from the foundation. Ours is a queen, non-split. The noise is so loud when you so much as twitch that it wakes up my wife (or me) and our daughter at the other end of the house! I’m calling our mattress store tomorrow for a replacement. Wish me luck! Extremely disappointed with the foundation but otherwise happy with the mattress.

    • Mrs. Mecomber Says:

      I am just amazed by the amount of people who have the same problem with this foundation as I do. Even more, I am disgusted that the problem has not been resolved by the company.

      I have to call my furniture store for the second time about replacing the foundation. OUTRAGEOUS!

  15. Christine Says:

    My fiance and I bought the mattress set and LOVE the mattress! We are both side sleepers and can sleep on one side the whole night with no aching! It is wonderful! The problem is the noise in the base (not a split). My fiance is deaf and had no idea it was a problem. I just emailed the company and am going to call the store we bought it from. The sound wakes me in the middle of the night!

  16. Jan Says:

    I have had my Tempurpedic for 4 years now and love it. About a month ago the boxspring started squeaking. I called their customer service number and they told me that they have had complaints and they are replacing it with a newer more heavy duty boxspring. I just got a call today and they are bringing the new one tomorrow. No charge. Customers service was actually great. A friend of mine has 2 in her house and they are replacing both for her also no charge. I suggest calling them. They were really nice to deal with.

  17. nik Says:

    I found their customer service to be great. We had a sagging mattress; both the foam and box. After following the warranty instructions, they delivered a new set in about two weeks. I was really impressed.

    Unfortunately, I’m looking at this page because now the box spring is sqeaking profusely, which wakes up the baby. I know it’s the box and not the frame because I can produce the noise with gentle pushes directly on the box spring. After reading others experiences I will get this replaced.
    Although, I love the foam, I could never recommend tempurpedic to anyone. We’ve just had too may issues.

  18. Dan Says:

    I have had mine for about 2 years never had a squeeking problem. I did notice sagging and when I went to take pictures of it for warranty I found long tears in the mattress to the right of where I sleep

  19. Tom & Debbie Says:

    We contacted customer service, they were very nice and within a couple weeks had a new box springs. Yeah!!!

    However, they have upgraded the box springs and we got the old version. So we expect to be calling them back within the couple years. : (

  20. Todd Says:

    We have had king size temperpedic for about four years. About two years ago the box started squeaking. The foam mattress used to be nice because my spouse or I could get out of bed without waking the other one. Now it is squeak city. I can put one finger on the edge of the box and squeak, squeak, squeak about every 8 inches along the perimeter of the mid section (where weight goes; 195 lb). My concern with getting a replacement is that we’ll be asking for one every 2 years. My wife and I laugh at the noise because it is so excessive we think we’re in an ‘I Love Lucy’ sitcom. Sometimes we’re just annoyed.

  21. Ed Says:

    Ok, just go t me NEW redesigned NON-NOISE-MAKING box spring set for our King. Called customer service, emailed a scan of the receipt and description of the problem and 2 weeks later they were delivered. These are of much better qyaulity they weigh about 3x as much and I was told that they eliminated all noise creating spots from the old design. So far so good, about a week now! ahhhh..

  22. Christine Says:

    The company gave us a new base and it is great!!! It looks wonderful and there is no noise! We love it!! They took about a month to get us the new one and they didnt let us know they were working on it. Just one day I got a call that they were going to deliver a new base.

  23. Mike Says:

    We have the same problem and have only had the bed for six months. It sqeaks every time we turn over. It’s unbearable. I bought the bed to aid my insomnia And back aches. It’s been a good night sleep until this. What good is a $3000 bed if it’s so damn loud!

    • Mrs. Mecomber Says:

      It is really a shame– the mattress itself is just SO wonderful. But the foundation makes the bed set a terrible disgrace. This poor design wrecks the reputation of the company. I heard they have redesigned the foundation…. and we got our THIRD replacement a few months ago from a “no-name” foundation set. It’s not squeaking right now, thank God! But our furniture company won’t give us an exchange for a better-designed set. We have a 10-year warranty, and will just have to keep getting the same exchange, again and again, until the warranty period ends. Then I will built my own foundation set with wood.

  24. che leonard Says:

    I was also able to contact customer service and they are replacing the box spring (foundation as they call it). My mattress is at least 4 years old.

    • Mrs. Mecomber Says:

      I’m glad to hear that the foundations are being replaced. That shows that the company is trying to resolve the problem.

      Our replacement #3 is working so far– no squeaks, and we’ve had them since August!

  25. che leonard Says:

    As promised, the squeaky foundations were replaced. They came within two weeks, no issues. They are definitely more substantial with solid wood top and sides. I think they are slightly shorter in height as the bed is somewhat lower but this is not huge (and I’m short, so “leaping” into bed is definitely a plus!). This replacement was a pleasant experience.

  26. Todd Says:

    Update to my 11/04/2009 posting…
    11/5/2009: I Emailed TemperPedic Customer Service with squeaky problem, scanned 2005 invoice, etc.
    11/7/2009: Customer Service Email says 5-7 business days to process claim then 7-21 days to deliver foundation
    11/23/2009: Warranty Email says Claim Approved and 7-21 business days to deliver.
    12/4/2009: Shipping calls to set up appointment
    12/8/2009: Shipping swaps out foundation and metal frame (I already had wood frame so refused metal frame).

    Warranty process estimate 5-7 days (Actual 11 business days)
    Shipping estimate 7-21 days (Actual ~8 days)
    Worst case estimate: 29 days (Actual 19 days)
    New foundation has hard top and likely no more chance of squeaks. What more can a company do? I think Tempurpedic did a great job of standing behind their product.

  27. Shirlene Says:

    Thanks for the review! Great to know Tempurpedic fixed the foundation problem. It might have happened because your update stirred up others to speak up all around the same time. =)

  28. Diana Says:

    Here I am -up in the middle of the night again because my third Tempur-pedic foundation in as many months is making noises! The company’s customer service has been excellent but at this point, I just want to have a quiet bedroom. It’s not when I move, it’s just the pressure. If I lie still after I get into bed, it starts popping within about 10-15 minutes. Yes, I’ll call them again but this is ridiculous. The second two have the so-called “newer foundations.” Will be interesting to see what they say about this.

  29. Fred Says:

    I have a temperpedic boxspring and it does the same thing but we found that the boxspring itself is broken and bows in the middle cousing my mattress to sink in the middle. It to is loud and noisy. We wake the baby sometimes when We get in and out of bed and when we move around it is a nightmare.
    We had a simalar problem with a different boxspring and was given this one as a replacement being told that this was going to be better then the one that we had before when we bought our boxspring and mattress set.
    Mind you we don’t have a temperpedic mattress.

  30. Corina Says:

    We are on our 3rd foundation since we bought our set in Oct. The last 2 have been new versions and they suck! The cross beams are actually came out of one and the latest one is doing it too. We love the mattress but this is just insane

  31. LInda Says:

    We also bought a Temperpedic queen size Mattress and box spring and have the same problem. The box spring has a squeaky problem. Sitting, or laying on the bed causes it to squeak. Very disappointed… I guess if we didn’t move until it was time to get up, we might sleep all night, but that’s impossible.

  32. che leonard Says:

    As you can see from my previous replies (and those of others), we called the company and they pleasantly (and without cost to us) replaced the “box spring.” We’ve had the new one (which is much sturdier than the old one) since December and it remains quiet and without problems. I would definitely contact them (you can do this via email thru their website) and have the old one replaced–don’t wait and lose more sleep!!

  33. Diana Says:

    First let me say that Tempurpedic’s customer service has been great (with the exception of ‘sorry, the manager doesn’t take phone calls but I’ll leave him a message’). And I would like to make the point that there is no ‘box springs’; it’s a wooden foundation.

    -mine did not make noise when moving. As a matter of fact, I couldn’t make it squeak or grown with motion; it was just the pressure of lying in bed (and I am not a heavy person). If I knew it would make noise when turning over, maybe I could pretend it was my grandmother’s old springy frame – LOL!
    -after replacing three foundations, I finally called them to say that obviously it is an inherent problem that cannot be fixed and I wanted a refund.
    -within two weeks, I had a check for the cost of the foundation only. I’m in the process of finding a new one now. The warranty states that it must be a platform-type so I think IKEA is the best bet.
    -the mattress is okay. It is very hot. I am still concerned that as a single person, it will eventually become concave where I sleep (which the salesperson assured me would never happen and that’s why I bought a Tempurpedic) but not much I can do at this point. I try to sleep on different sides of the bed for that reason.
    -the store where I purchased it has been no help whatsoever. Their philosopy is that it is a Tempurpedic problem so deal with them which is unfortunate because they are a large company (Sleep Country in the Seattle area).

    That’s it for me, just thought I would update you. Good luck, everyone!

  34. Beverly Allsup Says:

    Are the boxes actually Box SPRINGS?? or just Boxes with padding? My husband built our double boxes for our king Bella fina for less than $100 i covereh each with a cushy twin mattress cover and this is working great. The TP mattress has to have a SOLID foundation. We tried it first with a sheet of plywood over reg. box springs, not good.

    • Mrs. Mecomber Says:

      Hi Beverly. These are not box springs. This is a “foundation box.” I have intentions of building my own box– the third replacement set is squeakier than ever. RIDICULOUS! The manufacturer staples thin plastic strips to the wood. In only a few months, the plastic strips begin to warp and pull away from the staples. This causes the squeaking, I believe.

  35. Mary Mattina Says:

    I had a similar problem with the box spring…it constantly creaked, because it didn’t seem properly ‘sized’ to a queen frame. Because it wasn’t long enough to catch the headboard and footboard lip it was never square and thus ALWAYS creaked…even with the slightest movement. I called them just now, and told them I thought, given the quality guarantee, they should send me a new box spring – and also because I became aware that they’re now making the box springs differently. No fuss, no muss…they agreed. Very positive customer service experience….

  36. Meridith Goodrow Says:

    I just purchased a King size Tempurpedic set. Waiting for its arrival. After 18 years of my existing mattress (along with a memory foam topper from Costco 6years ago) we were hearing noises from our bed thinking it was the box springs but I was told from the salesperson of Macys that it is probably the springs in the mattress.

    So I am not happy to hear about everyones box spring noise. Does it make noise in both the 5″ as well as the 9″ height?

  37. Carol Vaskelis Says:

    My husband and I bought a queen size Tempurpedic mattress and foundation along with the frame in 2005. For the past 4 or 5 months it has been making the most awful noises and appeared to be sagging. Since we are both disabled we had our son-in-law take apart our bed and look at the foundation. We not only found what the noise was coming from but also a big crack in one of the wooden planks that cross the foundation length-wise. The noise comes from the fact that the foundation is made of cardboard with a very thin foam covering and then the outside covering. I wrote to the company and they sent me a form to fill out and also two photo’s of my complaint. I am sending it out today. Wish me luck!!!

  38. Carol Vaskelis Says:

    Just wanted to update my last post. Tempur-pedic approved my complaint and my new improved foundation come today. This one is all wood. The first thing I noticed after making the bed and laying on it was the support was there again. Also no more noise!!! Hope this will be the only time I need to contact them. After reading one of the above post (July of 2010) by Mrs Mecomber, regarding plastic strips being stapled to the wood and after just a few months the noise comes back…..I do hope that is not the case with the one that was delivered to me today. Hopefully a year later they improved it again.

  39. JJ Says:

    Here’s a recent blog that may be helpful to you!!
    If you have experienced a tempurpedic mattress that feels like it is falling apart and not doing what it did the first year you got it, we may have good news. We noticed the foundation boxes creaking and the bed peaking in the middle. The sides of the bed were like soft cream cheese and there was no support. You sunk so far into the mattress and it was so lopsided that it caused us to be sore and ache all night and each morning,.

    As it turns out the tempurpedic foundation boxes are made of inferior material;. They bow and pit and creak after time’. They are not wood based at all but cheap fiber|.

    We replaced them with 2 other standard box springs, went to Home Depot and had them cut two pieces of 1/4 in’. MDF (Medium Density Fibre Board)|. Our king tempurpedic mattress measured 79″ X 74″!. They were each cut to 74″ wide,. One was cut longer to accommodate body length from head to under the knee. The 2nd piece was cut to the remainder of the length of the bed. We placed these across the twin box springs, then placed the tempurpedic mattress on top.

    THAT SOLVED THE PROBLEM. The bed acts as it did the first time we slept on it.

    Reason: The Tempurpedic mattresses are meant to be put on a totally flat surface. A platform bed or even the floor would work. This solution cost us $50.00 and it turned out to be the best one of all we tried. We lived with the bed and back problems for 2 years before trying this. IT WORKS!!

  40. Debbie Says:

    I bought my TP in June of 2011. I love it so much but we just noticed that the foundation fiber boards have came unglued and have ripped through the fabric cover underneath. So here I am. TP is closed today and I have no answers. Who glues a pricy bed support and who uses fiberboard. This is nuts! I was reading the TP site that they will send out a new one and you are to send back the broke one at my cost. Is this true? Why should I pay to send the broken one back when it clearly appears to be a defect of their lack of glue etc… Anyones information on this part would be greatly appricated. Thanks to all who commented earlier.

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